Please reach us at amyholmus@gmail.com if you cannot find an answer to your question.
Normally we will ship within 2 business days upon receiving the order. We strive to ensure timely delivery to meet our customers' needs. (This date is an estimate only and not guaranteed. High volume, weather, and other circumstances can affect the actual order processing and transit times).
Yes, our products come with a 12-month warranty. If you encounter any quality issues during normal usage, please contact us, and we will provide the corresponding warranty service.
Yes, we have a return and refund policy. If you are unsatisfied with our products or need to return them, please contact us within 14 days of receiving the products, ensuring that they are in their original packaging and unused.
We strive to maintain sufficient stock to meet customer demands. However, there may be instances of temporary stock shortages due to high sales periods or unforeseen circumstances. We will replenish the stock as soon as possible and notify customers accordingly.
We do not provide door-to-door installation services, but the installation of our cabinets is very simple and convenient, and we have detailed installation tutorials to help you complete this project.
We offer a 1-5 years warranty service depends on the products. For details, please refer to our return policy. If you have any other questions, please feel free to contact us at amyholmus@gmail.com.
Product will be packaged safely with a box and thick sponge inside, you do not need to worry about the package problem. We ensure that the product will be intact when receiving.
We have installation instruction included in the package, please refer to it carefully. Also we have installation video, you can check the installation step by step.
If the package does not have necessary parts, please contact us and we will delivery you a new one.
For brushed nickel surface, just use the clean cloth to wipe it, do not use detergent.
For chrome surface, use cloth to wipe and clean as the same, if you want to maintain the shiny, please use some protective agent.
For oiled rubbed bronze surface, just use the clean cloth with some mechanical oil, and wipe, ease of maintenance.
Add an answer to this item The aerator or spout maybe blocked, just clean it or replace it.
Short time leakage is common phenomena of faucet, not the quality problem.
Firstly, to check whether if you screw every parts tightly, and then check whether the O-ring being placed correct and tightened or not. If there still exist leakage problem, please contact our service team.
Add an answer to this it If the faucet has some noise when using, please check whether the joint part is loose or lack of. em.
Take off the aerator and clean or replace it, this way can reduce scale effectively.
RETURNS & EXCHANGES
If you're unsatisfied with the items you received, we gladly accept returns within 14 days of receipt for most items in new condition.
RETURN CONDITIONS
Note: The original shipping fee and Shipping Guarantee are non-refundable.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at amyholmus@gmail.com.
RETURN ADDRESS
1614 Potrero Ave unit E, South El Monte, CA 91733
Please contact our Customer Service if you want to return any items. You will receive a response as soon as possible.
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